Customer Service Specialist
TDCX
Pasig City, Philippines
17h ago

Who is TDCX?

TDCX (NYSE : TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Role

Customer Service Specialist (Social Media Account) - Temporary WFH

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks :

  • Provide post-sales customer service and / or troubleshooting support to the client's B2B customers.
  • Support advertising customers and deliver consultative support.
  • Perform data analysis to improve customer's advertising experience and ensure higher ROI.
  • Gather client and partner feedback to enhance ad products and overall customer experience.
  • Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • Ideal Profile

    Who are we looking for?

  • Senior High School Graduate (new curriculum K-12).
  • Must have at least 2 years combined experience of the following :
  • Voice + Tech + Chat OR
  • Voice + Tech + Email
  • Should have an experience working directly with clients working in B2C environment.
  • Strong verbal and written communication skills.
  • Amenable to work in rotating shifts (morning, mid, & night shifts).
  • What's on Offer?

  • Recognition & Rewards
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