Senior Customer Engineer (Davao)
Vertiv Co
Pasig, Manila
8d ago

Responsibilities

  • Engage with Vertiv partners and end-customers to explain fault analysis and recommend technical solutions
  • Evaluate and prepare root cause analysis of products / systems problem within the shortest possible time and recommend technical solutions
  • Provide standby hours on the designated area coverage and on-site services when needed
  • Coordinate with third party authorized service partners (ASP)
  • Provide technical training for authorized service partners and partners on new products and ensure that they have relevant skill set to support Vertiv products or systems
  • Act as technical advisor when there are technical escalation issues
  • Monitor the progress of the service partner's competency level and make the relevant recommendation to fill in the gap
  • Installed Equipment listing (asset mining) and documentation
  • Cover Provinces / Key Cities in Region 11 and responsible to expand service footprint in South Mindanao
  • Requirements

  • Graduate of at least 4-year technical course (RAC / HVAC) or Bachelor's degree in Mechanical Engineering
  • At least 2 years relevant work experience
  • Experience in technical repair / maintenance of PACU / HVAC
  • Ability to troubleshoot mechanical and electro-mechanical equipment using schematic or block diagrams
  • Ability to define problem, collect data, establish facts and draw valid conclusions in both power electronics, electrical, mechanical and assess customer issues
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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