Fraud and Claims Team Lead
Wells Fargo
Manila, Philippines
2d ago

Market Job Description

Typically related to matters with very significant organizational impact and / or highly sensitive context, researches, analyzes the decisions of actions taken or loan documentation, files, or on-line transactions through a review of individual or aggregate transactions, assessing compliance with contractual term / conditions, insurer guidelines, investor requirements and / or government regulations

  • Responsible for comprehensive and the highest degree of accurate reviews including report preparation, analysis and trending / insights of findings (including identification of fraud concerns) and proposes recommendations for changes that will likely have a fundamental impact on future loan quality and processing
  • Determines appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc.
  • creating correspondence as needed, enacting responses, and processing complex and / or corrective transactions on-line (including monetary and non-monetary actions)

  • Consults regarding difficult, complex transactions. Has latitude to determine contact and escalation levels; refers recommendations exceeding authority levels and / or items unable to meet resolution to senior management for review
  • Identifies process gaps and provides actionable proposals to close gaps
  • Performs team leadership and provides work direction
  • Acts as a mentor to lower level team members and may assist with their development
  • Market Skills and Certifications

    Completed 2nd year in College (Bachelor's Degree) or finished a 2 or 3 year Associate Degree course

  • 3+ years of experience handling fraud (preferred) financial program or customer service
  • Strong organizational, written and verbal communication, problem solving and interpersonal skills with all types of customers
  • Amenable to work on shifting schedules
  • Desired Qualifications :

  • Prefers candidates with experience in mentoring / coaching / auditing work of lower level TMs
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