AM Infoweb is a leading Health Information Management Outsourcing company, with state-of-the-art
offices in India and satellite offices in the United States. We have partnered with a lot of companies in
the past and have helped them save millions through our seamless outsourcing, top-notch services and
We at AM Infoweb address all the problems of our clients while supporting their overall business
operations. We help our clients to minimize operational and capital costs, recover investments quickly
with high ROI, boost end-customer satisfaction, and increase productivity by leveraging the staff,
processes, and technology, making us one of the most sought-after outsourcing partners around the globe
Designation : Case Processing Executive
Role Description : To successfully retrieve medical records and other related documents that are
requested by the client’s office for legal claims and settlements. This will require active follow ups
which will include both Outbound and Inbound calling along with email, portal checks etc. The
aim here is to retrieve the requested documents in the least amount of time by asking the right set
of questions and maintaining a cordial relationship with the providers. Active listening is a major
add-on to this profile as this profile requires on call problem-solving capabilities when conversing
with the providers.
Professional Attributes : Adaptable and flexible, Detail orientation, Agility for quick
learning, Excellent written and verbal communication and interpersonal skills
Educational Qualification : Graduation or equivalent.
Duties and Responsibilities :
Act as a mediator between insurance companys / law firms and hospitals, doctors’ clinics and
Do a follow-up on medical reports of patients who have been discharged from the mentioned
The main aim is to get the reports from the medical facility within the timeframe.
Maintain time-service, quality and production goals using good work queue management and
maintain a high level of customer service skills.
Present a friendly and professional demeanor. Protect the security of medical records to ensure
that confidentiality is maintained in observance of the HIPAA Compliance policy.
Willing to work in an environment requiring continuous telephone calls and gathers
needed information promptly. Method of transmission can either be inbound or outbound.
Performs multiple tasks simultaneously. Perform both individually and as ateam to meet
daily production expectations. Use appropriate judgment in upward communication
regarding customer issues.
Qualification Criteria :
At least 2 years of any International BPO experience in an US-based medical / healthcare
industry or Customer service voice based project.
Willing to work night shifts.
Excellent communication skills required (Fluent English).
Good Typing skills minimum 35 wpm.
Experience working in an office environment.
Proficient computer skills in a Microsoft Windows environment.
Ability to participate as part of a team.
Capable of multitasking and prioritizing tasks.
Strong attention to detail, follow up and follow through.
Independent worker with strong worth ethic, self-motivation, and problem-solving skills.