Customer Retention Renewal Rep, Senior
Fort Bonifacio, Taguig, Philippines
5d ago


SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


  • Attaining monthly & quarterly targets for on-time renewals and overall renewals
  • Managing rolling monthly pipeline of renewals with the ability to prioritize your day to have visibility into all deals
  • Develop a strong product understanding, system knowledge and processes to sell maintenance renewals and the value we provide
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Working with customers to resolve any obstacles which may be preventing them from maintaining a relationship with SolarWinds
  • Ability to negotiate and move time frames, closing sales with a very high customer experience
  • Working with various departments across the organization to advocate for the customer and work together to resolve any issues
  • Resolving order issues with customer service and order management
  • Performing other administrative support duties as requested
  • Accurate Forecasting
  • Qualifications

  • 5+ years’ experience in quota carrying role
  • 2-3 years’ experience in technical inside sales role
  • 3+ years with enterprise sales experience working in the North American Commercial Market
  • The ability to sell value at all levels over the phone
  • Strong desire and willingness to learn
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem-solving skills
  • Ability to build relationships both internally and externally
  • Good computer skills
  • Excellent organizational skills with the ability to multi-task and track multiple issues
  • Strong attention to detail
  • Previous experience with CRM, NetSuite and / or SalesForce is a plus
  • Willing to work North America shift
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