Associate Manager Customer Care
QIAGEN
Manila,Philippines
14d ago

Position Description

  • Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
  • Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
  • Require to file completed orders.

  • Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
  • Logging all order and logistics complaints from customers.
  • Follow the QIAGEN’s Global Revenue Recognition Policy.
  • Liaise with the RIOM team to monitor stock level and / or inventory status.
  • Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction.
  • Other duties may be required as assigned.
  • Position Requirements

  • Expertise in Customer Service and Order Fulfillment Processes (At least 3 years).
  • Proficiency in Korean Language.
  • Experience Handling Korean Customers (at least 3 years).
  • Team Lead or Supervisory experience (at least 2 years).
  • Knowledge in Performance Metrics.
  • Knowledge and Experience using ERP / Order Entry Systems preferably SAP.
  • Knowledge and Experience using CRM systems preferably Salesforce.
  • High level of MS Office Skills (Outlook, Visio, PowerPoint, Excel).
  • Can Read, Write, Speak and comprehend Korean Language with high fluency.
  • Can communicate in English language proficiently.
  • Personal Requirements

  • Excellent Communication and Leadership Skills.
  • Has Organizational and Time Management Skills.
  • Has Decision-making Skills.
  • Customer Oriented.
  • Results Oriented.
  • Team Player.
  • Can work in flexible Hours.
  • Can work in a fast paced environment.
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