Sr. Training Specialist (APAC)
Amazon.com
Pasay City, PH
2d ago

Sr. Training Specialist Employee Services (APAC)

About Amazon.com

Many of the problems we face have no textbook solution, and so we-happily-invent new ones. Jeff Bezos

Amazon.com a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry.

We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices.

Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.

com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-

commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems.

We're making history and the good news is that we've only just begun.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later.

We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers.

It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it.

It’s as simple as this : Work Hard. Have Fun. Make History.

Job Description :

Sr. Training Specialist role is an advocate for continuous learning and development of Employee Services (ES) organization.

Training Specialist plays a pivotal role, as they are front line to learning program deployment, delivery, coordination and planning in ES organization for APAC hubs.

They are key contributors to performance and capability development of ES employees. They own learning delivery and deployment of all learning programs that are part of Global Learning Solutions catalogue and work closely with operation team SMEs, Ops Team Managers, Regional Learning Manager, Learning Program Managers and Learning Experience Designers (LXDs) to drive this at hub or organizational (team) level.

Key Leadership principles expected to be demonstrated through the length of this role include; Earn Trust, Ownership, Deliver Results, Learn & Be Curious, Insist on Highest Standards & Develop the Best.

Responsibilities :

  • Independently owns, plans, coordinates and facilitates GLS learning programs for APAC hubs.
  • Owns delivery and coordination of Amazon Day 1 NHO (New Hire Orientation) for MNL12 location by partnering with HRBP and other training or learning resources within corporate business groups.
  • Demonstrate deep understanding of learning deliverables and expected outcomes.
  • Facilitates training for new and current employees, including team leader, individual contributors and manager roles.
  • Delivers training sessions and programs with lean preparation time, responds quickly in crises situations such as underprepared content, facilitating as back-
  • up if key facilitator is on unplanned leave etc.

  • Design & develop basic training materials related to skill or competency development based on need analysis and GLS intake mechanism
  • Hones the ability to identify and analyze gaps in learning design, development and delivery.
  • Instrumental in development of learning programs and content at global landscape. Works in close partnership with LXDs and LPMs as a key contributor to various excerpts of a module or owns development of a complete learning material
  • Establishes success measures in accordance with results of learning measurement and assessment
  • Holds thorough understanding of different audiences learning needs and business acumen.
  • Demonstrates deep interpersonal skills, establishes strong professional connect with stakeholders and team members.
  • Is well-informed of leading trends and best practices in learning domain; this includes learning related to new hire orientation, technical skill development, career progression and professional skills development.
  • Has expertise in data interpretation, analysis and reporting. Capable of providing strategic insight and direction to reporting design, structure and learning communication at hub level

  • Minimum of 7+ years of experience in L&D space, should have exposure in delivering Leadership trainings / Programs
  • Has expertise in working with PowerPoint, MS word and Excel basics. An added advantage will be to have basic experience of working with e-
  • learning development tools E.g. Storyline, Camtasia etc.

  • Should be an expert at creating visually superior ILT content on PPT and combination of learning resources that may include user guides, job aides, instructional guides etc.
  • Experience in facilitating (virtual) ILT trainings and webinars
  • 2 years+ experience of working in a Shared Service Center or Corporate Organization
  • Conversant in basic learning principles and methodologies and their practical applications
  • Strong leadership skills, ability to work independently and be flexible under pressure
  • Project or program management skills are an added advantage
  • Excellent verbal and written communication skills; ability to clearly communicate complex information in different quorums at all levels.
  • Experience with instructional design and content design tools such as Storyline, Adobe etc.
  • Knowledge of Adobe connect or similar tools
  • Experience working with LMS and LRS tools
  • Certification in Project Management
  • Apply
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