Production Monitoring Analyst
AIG Shared Services
Las Piñas City, Philippines
10d ago
source :


  • Provide first line of investigation, diagnosis, validation and triage of production issues to reduce impact time.
  • Escalate as needed to Tier II
  • Issue outage notifications, open internal trouble tickets as required
  • Monitor scheduled jobs and other scheduled tasks to ensure proper execution and resolution of issues for failed jobs
  • Execution and maintenance of PSUPP storyboards to ensure proper application response
  • Assist with any necessary testing following planned or unplanned change / maintenance work
  • Perform shift turnover and notify team members of major events and unresolved issues
  • Responsible for making suggestions and improvements to the existing monitoring processes
  • Develop monitoring dashboards and reports o Development and deployment of monitoring templates and scripts
  • Design / develop / manage scripts and utilities to support monitoring requirements
  • Develop and maintain PSUPP Monitoring policies, procedures and tools
  • Assist customers during PSUPP Support team off hours (weekends and holidays)
  • Create knowledge base articles to improve handling and resolution time of incidents
  • Maintain a shift log of activities and events that occurred during the shift
  • What we are looking for

  • Minimum 1 year of experience in the IT Industry .
  • This role would suit candidates that have limited exposure to application, database, and / or infrastructure monitoring, production and deployment monitoring, testing, and scripting but are keen to further develop their knowledge / experience using Powershell, UNIX / LINUX, Active Directory, SQL Scripts, and / or other production monitoring tools.
  • Some experience in ITSM using ITIL; an advantage if in DevOps / Agile
  • Whilst you will have some experience in issues investigation, analysis, testing and documentation and you would not yet describe yourself as an expert in application development, production support, monitoring, and and will be keen to develop further.
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