Associate CC Implementation Engineer
RingCentral
Manila, Philippines, PH
3d ago

Say hello to possibilities

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our GSS Team to make sure we stay ahead of the competition.

We’re currently looking for :

The Professional Services Associate Contact Center Implementation Engineer at RingCentral will play a key role in planning and development and functions of our contact center.

This role will assist and drive implementation of InContact Studio and Central functionality within new Contact Center designs, builds and training.

Provides quality of service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them.

The Professional Services Associate Contact Center Implementation Engineer are responsible in all technical aspects of project implementation and project management done with RingCentral standards and agreed timelines

Major Responsibilities / Activities :

Assist the Implementation Manager in managing the implementation of Contact Centre projects, ensuring that all tasks are completed on-time and within budget.

As a Professional Services Associate Contact Center Implementation Engineer, has to perform variety of tasks during their training.

Only after successful completion of training, they are provided the designation. A Professional Services Associate Contact Center Implementation Engineer is supposed to perform following tasks.

Solutions Deployment (85%) :

Works in close concert with Implementation Managers in successfully delivering projects.

Assist in delivering technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team.

Follows project implementation standards.

Execution of project plan tasks associated with engagements.

Regular communication of project status partnering with their respective Implementation Managers.

Administration (5%) :

Maintains accurate and timely submission of timesheets and project-related documents

Maintains regular internal communications with project team and manager.

Assist and provides feedback and updates to internal process through internal documentation

Follows standard department processes.

Performs tasks or duties that may be assigned by the superior from time to time.

Training (10%)

Continues to stay abreast of technology through internal training and industry standard training.

Desired Qualifications :

BA / BS in a technical discipline or equivalent experience is required.

Certified Contact Center skills are desired but not a requirement.

Background knowledge or at least a minimum of having on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR / VRU and Call Center practices.

Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously.

Strong trouble shooting and problem-solving skills.

What we offer :

RingCentral offers all the work / life benefits you could ever want, (and none of the micromanagement.)

Work from home temporarily until further notice

Comprehensive HMO package (medical and dental)

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

RingCentral’s Global Service and Support team leads the post-sale experience for our customers making sure their every need is met, and that they’re able to use our products effectively and easily.

As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you :

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions.

It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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