Chat Tech Support Associate | Davao
Sutherland Global Services Philippines, Inc
Philippines
1d ago

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Chat Tech Support Associate , you will deliver excellent technical support service (via Chat) to the customers and clients of an American software company. You are also expected to :

KEY RESPONSIBILITIES :

  • Resolve customer questions, complaints and requests to troubleshoot;
  • Provide a variety of customer services through chat and email; and

    Assist users in understanding policies and terms of service related to products and other services.

    MINIMUM QUALIFICATIONS :

    Finished at least 2 years in college (or High School Graduate + relevant work experience)

    Excellent English written and verbal communication skills

    Working knowledge on computers

    Good customer service and problem-solving skills

    TECHNICAL SKILLS, not required, but an advantage :

    Completion of CCNA or other Cisco certification

    CompTIA Network +

    Completion of NIIT / APTech / IIHT course which has gone longer than 6 months.

    Process of studying and completing a Microsoft Operating System Certification

    OPERATING SYSTEM SKILLS :

    Proficiency in using and troubleshooting Windows 7, XP and Vista Operating Systems

    Basic understanding of computer hardware and how it works with the operating system

    Identify computer hardware specifications within the Windows operating system

    Install and configure hardware devices

    Describe and detail key operating system features

    Setup a hard drive and install an operating system

    Customize and configure the Internet Explorer Browser

    NETWORKING SKILLS :

    Set up a TCP / IP network (wireless / cabled)

    Describe the steps of setting up a new computer connecting via a cable / dial up connection to the Internet

    Troubleshoot network and Internet connectivity issues

    Get your resume and one (1) valid ID ready and start your global career with us! Walk-in and apply at Luisa Square IT Park, Jacinto Extension, Davao City today!

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