Customer Retention Renewal Rep, Senior
Fort Bonifacio, Taguig, Philippines
5d ago


At SolarWinds, we’re a people-first company.Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities.

Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.

We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.

We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.

If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to expiration date of the software.)


  • Attaining monthly & quarterly targets for on-time renewals and overall renewals
  • Managing rolling monthly pipeline of renewals with the ability to prioritize your day to have visibility into all deals
  • Develop a strong product understanding, system knowledge and processes to sell maintenance renewals and the value we provide
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Working with customers to resolve any obstacles which may be preventing them from maintaining a relationship with SolarWinds
  • Ability to negotiate and move time frames, closing sales with a very high customer experience
  • Working with various departments across the organization to advocate for the customer and work together to resolve any issues
  • Resolving order issues with customer service and order management
  • Performing other administrative support duties as requested
  • Accurate Forecasting
  • Qualifications

  • 5+ years’ experience in quota carrying role
  • 2-3 years’ experience in technical inside sales role
  • 3+ years with enterprise sales experience working in the North American Commercial Market
  • The ability to sell value at all levels over the phone
  • Strong desire and willingness to learn
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem-solving skills
  • Ability to build relationships both internally and externally
  • Good computer skills
  • Excellent organizational skills with the ability to multi-task and track multiple issues
  • Strong attention to detail
  • Previous experience with CRM, NetSuite and / or SalesForce is a plus
  • Willing to work North America shift
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