Executes personnel administration and technical function, ensures that quality of service and delivery
commitment is met, man-hour utilization is maximized, Work in Process (WIP), Parts Return and Days Last
Labor to Invoice (DLLI) targets are met within company policies and procedures with the objective of
meeting machine and engine availability commitment and quality service to satisfy customer requirements.
Resolves internal and external conflicts related to quotations, work orders and other operational matters
elevated by his / her team in order to respond and satisfy customers' urgent requirements.
Updates the internal and external customers on job status in order to ensure completion within the committed date.
Participates in the weekly and monthly coordination meetings with his Business Unit in order to review and discuss the company'
s overall direction, operational issues and concerns and formulates solutions.
Assists in preparing and making follow up to Purchasing on local purchase requisitions and coordinates with contractors in order to ensure availability of parts, materials and tools, adherence to CAT / Allied Product standards and on time completion of jobs.
Justifies and discusses with Rental Operations / Sales work orders with critical recommendation in order to ensure machine availability and achieve profitability.
Collaborates with Advisor - Service in checking and approving parts order and withdrawals to ensure that all parts are complete and correct.
Collaborates with the Advisors Service in preparing and finalizing cost estimates in order to ensure timely submission of quotations to customers.
Assesses, plans, organizes and supervises manpower, shop equipment / tools requirements and assigns specific jobs to Technicians based on opened work orders from DBS and job timecards from Advisor Service in order to ensure quality of work and on time completion based on established standard hours.
Utilizes the company’s operating systems i.e. DBS Service menu, Service Information System (SIS), TMI, SIMSi, ServDesk and other relevant systems in order to properly plan work orders and ensure profitability.
Coaches, evaluates and rewards his / her subordinates' performance based on pre-agreed KPIs in order to ensure high performance, engagement in the business, contribution to the company and compliance with EHS program, contamination control applications and other company policies.
Proposes new ideas that add value to the group in order to ensure continuous improvement and sustained growth.
Ensures implementation of contamination control and maintains cleanliness and safety in the designated work areas at all times in order to ensure compliance with statutory requirements and contamination control policies.