Sr. Training Specialist
Sutherland
Clark, Pampanga PH
6d ago

Job Description

The trainer is responsible for delivering best in class training by transferring knowledge and leveraging technology.

  • Responsible for the delivery and evaluation of soft & technical skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs / performance standards
  • Responsible to utilize appropriate delivery techniques in a blended / scenario / transmission / self based learning environment
  • Provide Coaching & Feedback and supervision during OJT / Nesting / TQ / Evolution
  • Support Nesting / OJT / TQ / Evolution by observing, measuring and monitoring learners as needed
  • Responsible for self-skilling & certification during periods of un-activity (classroom)
  • Develop non-classroom communication and training materials for eg handouts etc
  • Coordinate New Hire, Progression & Enhancement Training activity
  • Assess participant and class performance in FT / CST & Nesting
  • Participate in minor client interaction (include effective curriculum feedback and client visits)
  • Perform other related duties and assignments as required and as assigned by supervisor or manager
  • Job Expectations

  • Able to work and comprehend different accents
  • Able to employ different learning methodologies
  • Able to determine learner gaps and able to identify appropriate training solutions to the competency being addressed
  • Expected to take / assist customer interactions
  • Flexible to work in different schedules (shifting schedules)
  • Willingness to be assigned to work in different locations as the need arises
  • Expected to be willing to work on holidays
  • Able to work effectively in a highly stressful environment
  • Exhibits knowledge and advanced skills in content area and the competencies related to that area
  • Engages audience participation through active learning techniques
  • Demonstrates cultural competency
  • Adapts training content to participants needs
  • Links content to prior learning
  • Encourages critical thinking
  • Addresses all learning styles
  • Step 2
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