Technical Support Representative (Bilingual in German and English Language)
K8 Applied Innovation Inc
Metro Manila / NCR, PH
1d ago
source : Monster

Looking for an exciting career in telecom? Our client is looking for talented customer service professionals to join our team : Â

We are K8 Applied Innovation, a US-based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team.

In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.Â

We are looking for a Bilingual Technical Support (German – English) that will be providing Windows 10 Desktop support to user inquiries received either via call or email.

Primary responsibilities are : Â

•Provide technical support through email, chat, and phone

•Receive inbound calls from customers regarding existing business transactions

•Place outbound calls as needed to customers related to business and resolving status inquiries

•Monitor and support the internal clients for the technical related concern

•Responsible in translating the issues, request, and concern using technical tools

•Timely check the system for some errors

•Receive and process requests / issues

•Perform other related duties as assignedÂ

Requirements :

•Candidate must be at least in College level (preferably in the IT field) or equivalent work experience

•Bilingual in both German Language (Proficient in Business German) & English (Fluent in writing & speaking both languages)

•Proven customer service and / or technical support experience

•Proven experience working on a Windows 10 Operating System

•Expert knowledge in how operating systems and software works

•Strong attention to detail & follows through on User issues

•Must be willing to work on a mid-shift schedule

•Must be willing to work in BGC, Taguig City

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