ITSM Asset & Configuration Process Owner
Vertiv Co
Mandaluyong, Manila
3d ago

JOB SUMMARY The ITSM Asset & Configuration Process Owner will be part of the IT Service Management Team and will manage the full cycle of the Asset & Configuration management modules and processes.

The role is critical for managing the identification and control of all technology assets. The role is also responsible for ensuring the integrity of our Configuration Items (CI's) through effective recording, reporting and auditing.

He / she will be required to tightly integrate with a variety of internal teams and external service providers. This role will also be a key contributor to the overall ITSM strategic direction. Responsibilities :

  • Responsible for the full cycle CMDB and asset management processes
  • Lead and drive the CMDB and Asset Management processes
  • Develop the strategic plan for maturing CMDB and asset processes
  • Create strategic program for SW HW asset savings plans and processes
  • Creating and presenting roadmaps and status presentations on CMDB and asset management
  • Administrate ServiceNow’s Software Asset Management platform and Discovery processes
  • Administrate integrations to CMDB for data collection
  • Work with ServiceNow Administrators to enhance and mature CMDB and Asset Management
  • Work across teams to create and manage an inventory of all technology CIs in our environment and capture critical attributes, such as UID, owner, location and version
  • Build and implement a process that will ensure proper controls are met for the adding, changing and removing of assets / CIs
  • Ensure the processes and CMDB are integrated with other ITSM process, especially Change, Release and Incident and Event Management
  • Using ServiceNow SAM-P for collecting and monitoring HW SW contracts, renewals, and licenses. Develop end to end asset management processes
  • Create an asset management process for end to end metering of HW / SW licenses
  • Collaborate with other functional areas to integrate asset discovery with ServiceNow’s CMDB
  • Develop an asset management process to maintain an accurate Definitive Media Library (DML) to capture software and media license information and inventory.
  • Work with IT technical teams to map configurations items and services to assist with impact analysis and incident triage
  • Work with business owners to map business services to configuration items
  • Work with business owners and other departments for collecting HW / SW asset data such as purchasing information for licenses, subscriptions, renewals, etc.
  • Work with functional teams to maintain an adequate level of software licenses and subscription counts
  • Develop a process for discovery and normalization of discovered configuration items
  • Perform regular audits to assure that CI records are accurate. Perform root cause and remediation efforts to address data inaccuracies
  • Produce and distribute reports. Drive for data accuracy and / or manual remediation for assets not managed through automated discovery.
  • Develop detailed documentation on CMDB and asset processes that can be used for training, support, and communication.
  • Develop various industry standard reports and dashboard for support, managers, and leadership on CMDB configuration items, asset status, analysis, and progress.
  • Requirements :

  • Bachelor’s Degree in Information Technology or equivalent
  • 8+ years of IT experience in a technical operational role
  • 3+ years working with IT Service and Operations Management related to CMDB and Asset Management
  • ITIL v3 Foundations Certification required
  • ITIL v3 Intermediate level preferred
  • Technical understanding of a variety of Enterprise application and technologies
  • Strong communication and attention to details are very important to the success of this role
  • Strong communication skills and meeting presence with ability to translate technical terms into business impact
  • Working knowledge of ServiceNow CMDB and Asset Management preferred
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

    Work Authorization

    No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

    Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

    Equal Opportunity Employer

    Vertiv is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

    We are committed to providing a workplace free of any discrimination or harassment.

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