Risk Investigator
Quezon City, Metro Manila, Philippines
3d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history.

Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Part Will You Play?

  • Responds to 45 or more account inquiries per hour providing the merchants and cardholders of 30 or more assigned clients with detailed responses, and applies advanced skills, such as identification of irregular cardholder account patterns and abnormal trends in merchant data based on Service Level Agreement (SLA) defined and ad-hoc alerts generated within the fraud detection queues.
  • Assists in the development of ad-hoc and / or client requested fraud alerts by writing and / or editing Sequel Query Language (SQL) queries within the detection queues.

    Analyzes account transaction data to discern potential fraudulent transactions, minimize losses and recommend additional alerts to improve or increase the effective of fraud detection.

    Completes and reviews lost stolen reports, including block and transfer of compromised accounts to prevent further losses and fraudulent activity.

  • Assists in the administration of periodic quality / audit checks. Mentors and assists in the training of less experienced Fraud Analysts to maintain or improve overall team performance.
  • Continues to hone analytic skills required to effectively identify fraudulent activity by researching industry best practices and techniques used to commit credit card fraud.

    Begins to act as an information resource within the team.

    What Are We Looking For in This Role?

    Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically Minimum 4 Years Relevant Exp
  • Preferred Qualifications

  • 4-6 years of previous work experience in a fraud related field.
  • What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
  • Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
  • Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
  • Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

    Applicants to roles based in the United States Only :

    Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19.

    Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities.

    Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.

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