Systems and Process Support
Kuehne Nagel
Cebu City, Sebu, Philippines
3d ago

BE A PART OF OUR GROWING TEAM

Your Role

To resolve regional and country level support issues for the main operational systems (SaLog, CIEL, QT, BPA, etc.), in addition to detailed duties and responsibilities listed below.

Your Responsibilities

  • The types of issues to be resolved is to be determined by the regional process and systems teams and will be both system maintenance and issue support
  • The scope of issues to be resolved is listed by the regions and also setup in the respective support queues
  • Issues that are beyond the competency of the SSC, are to be passed to the 2nd level support for the region and / or country (based on setup)
  • Continuous learning
  • Keep up to date on all new and existing relative systems materials (releases and change requests)
  • Pro-actively seek information and support
  • Provide feedback / suggestions on materials
  • Your Skills and Experiences

  • Bachelor's Degree in IT or related course is required
  • Experience in Air Logistics is required
  • Must have 3 years experience in Shared Services
  • High degree of organizational and administrative skill
  • High level of PC knowledge related to MS Office and other KN used software / applications
  • High level of KN operational systems knowledge
  • Affinity to automation and technical concepts and systems
  • Good communication skills
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