Technical Support Representative - Largest Search Engine
Accenture
Taguig, Philippines
6d ago
source : Bossjob

Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed.

Tasks may also include : Assisting customers in identifying, assessing and resolving issues.Responding to customer inquiry via Email / Calls by using various systems and toolsAttending to and escalating issues that are outside the scope of workCoordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policiesServe as a technical and functional resource, or possibly a super-user to other team membersOpen to non-bachelor’s degree holdersAt least 1 year of technical support experience (phone-based) is neededMust have good English communication skills (written and verbal)Must have an average typing speedWilling to work in BGC on shifting schedules

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