â¢ Perform Network support activities in the event of operational support incidents in line with global SLAs.
â¢ To collaborate in a team dedicated to provide Network support to Transcom call centre operations which support activities are carried out remotely from the Service support centers.
â¢ In collaboration with other Global infrastructure support teams perform 2nd and 3rd line support activities, contributing with technology partners and other 3rd party solution providers
â¢ Execute Network related business as usual requests and improvement, development changes
â¢ Follows company-wide change control process
â¢ Support activities to global or regional projects for implementing new network solutions or running new release deployments