Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Information Technology
Travel Percentage :
GENERAL DUTIES & RESPONSIBILITIES
Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Developing professional role. Moderate skills with high level of proficiency answers and responds to more complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures.
Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes / escalates to appropriate team member.
Is proactive in identifying potential network services problem areas and recommending solutions. May consult with senior peers on certain projects.
Works on multiple concurrent projects of medium complexity. Provides project status reports to management or senior peers.
Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience.
Expanded knowledge of financial services industry, FIS products and services, and networking terms, concepts, practices, and policies including FIS’s network infrastructure and architecture.
Has a basic understanding of regulator and audit requirement with respect to network services controls. Typically requires three to five years of experience in a technical discipline or related field.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.