CSR - Japanese
William Hill
BGC, Taguig , Philippines , Shifting
5d ago

Job description

The position is responsible in enhancing the reputation of William Hill by offering excellent customer service via Chat, Email or Phone.

Main duties and responsibilities :

  • Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese Processes customer documents where needed
  • Completes customer interactions within the agreed timeframe (Average)
  • Creates added value by supporting cross-sell initiatives and promotional offers Meets or exceeds quality targets via offering excellent customer service
  • Strives to ensure a high customer satisfaction level at all times
  • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skill Identifies customer feedback trends and raises with management
  • Takes ownership of customer disputes and manages the issue from start to finish Responds to customers in a timely manner and meets commitments made
  • Ensures regulatory compliance by ensuring all appropriate processes are followed
  • Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
  • Offers support and assistance to colleagues in need of help
  • Raises problems and challenges where necessary through the relevant channels of feedback. Attends all applicable training sessions to continue to improve knowledge and skills
  • Open to feedback and portrays an appetite to continuously do better
  • Requirements and other qualifications :

  • College graduate, a plus
  • With at least 6 months of BPO experience, preferred but not required
  • Experience in handling complaints handling and resolution
  • Amenable to shifting schedule
  • Excellent English and Japanese communication skills (verbal and written - Hiragana, Katakana, Kanji)
  • Apply
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