We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.
You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Help create technical documentation and manuals
Follow up with clients to ensure their systems are functional
Customize desktop applications to meet user needs
Address user tickets regarding hardware, software and networking
Guide users with simple, step-by-step instructions
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Knowledge of network security practices and anti-virus programs
Working knowledge of office automation products and computer peripherals, like printers and scanners
Excellent problem-solving and multitasking skills
Ability to perform remote troubleshooting and provide clear instructions