Desktop Support Engineer - Flexible Office Homeoffice Remote
Talent
Manila, Metro Manila, Philippines
1d ago

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.

You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Help create technical documentation and manuals

Follow up with clients to ensure their systems are functional

Customize desktop applications to meet user needs

Address user tickets regarding hardware, software and networking

Guide users with simple, step-by-step instructions

Requirements

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Knowledge of network security practices and anti-virus programs

Working knowledge of office automation products and computer peripherals, like printers and scanners

Excellent problem-solving and multitasking skills

Ability to perform remote troubleshooting and provide clear instructions

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