At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.
As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve;
after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems / applications, performing the standard operational tasks to keep the system compliant with BI standards.
Duties & Responsibilities :
Tasks include, but are not limited to :
Coordinating and scheduling backup / recovery & Performing Disaster Recovery
Testing Service Level Agreement monitoring, Access & identity monitoring
Coordinating (but not performing) server and database patches
Audit trail monitoring
Small enhancements / configuration changes to software
Coordinating software management
Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
Collecting & Processing Demands from Business Users
Performing Incident & Problem Management
Performing Change Management
Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items Decommissioning (Retiring) systems Coordinating System Archiving
Requirements : Experience
2+ years working as System Lead or Similar Good General understanding of assigned application and system lead support service tasks.
Understanding and experience working with Hardware, software, network and databases.
Proven work experience in an IT technical support or similar role Experience working in a regulated environment is a plus Experience working in a multicultural diverse environment.
Must be customer oriented Must be well organized and methodical
Must have excellent communication skills both written & verbal Must be able to work successfully on a team
Must have Excellent English speaking, reading & writing skills other languages such as German, Japanese, Mandarin, Spanish a plus
Must be able to present information effectively
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.
In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance.
To learn more about what benefits could be waiting for you, please visit our Career Area.
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture.
We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.