Operations Group Leader - Retail Account
Tech Mahindra
Cebu City, PH
2d ago
source : Bossjob

Responsibilities

  • Responsible for supervising and coaching Trainers and establishing performance expectations and conducting evaluations based on expectations
  • Assists the Training AM / Manager with training logistics
  • Manages training attrition and throughput with the help of the Training AM / Manager as per process guidelines
  • Creates and monitors projects to improve training processes
  • Review, update and provide recommendations on the training materials, curriculum, and modules
  • Responsible for conducting and delivering end-to-end training to new hires and evaluating their performance based on their competencies whenever necessary
  • Document Training reports, trackers, dashboards, etc.
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification / Analysis received from Operations / Quality
  • Requirements

  • Preferred : Candidate must possess at least a Bachelor's / College Degree, in any field.
  • At least 3 years of working experience in the related field / similar capacity is required for this position.
  • At least 3 years experience handling Operations
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
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