Operations Group Leader - Retail Account

Tech Mahindra

Cebu City, PH

2d ago

source : Bossjob

Responsibilities

Responsible for supervising and coaching Trainers and establishing performance expectations and conducting evaluations based on expectations

Assists the Training AM / Manager with training logistics

Manages training attrition and throughput with the help of the Training AM / Manager as per process guidelines

Creates and monitors projects to improve training processes

Review, update and provide recommendations on the training materials, curriculum, and modules

Responsible for conducting and delivering end-to-end training to new hires and evaluating their performance based on their competencies whenever necessary

Document Training reports, trackers, dashboards, etc.

Conduct Pre & Post assessment to identify any red flags (if any)

Generate and maintain regular reports

Understand process requirement

Conduct regular audits to check training effectiveness

Conduct Recursive Training based on the Training Need Identification / Analysis received from Operations / Quality

Requirements

Preferred : Candidate must possess at least a Bachelor's / College Degree, in any field.

At least 3 years of working experience in the related field / similar capacity is required for this position.

At least 3 years experience handling Operations

Excellent written and verbal communication skills

Must possess good presentation skills

Excellent Organizational and planning skills

Good understanding of Group Dynamics (diversity)

Analytic and Results Oriented

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