Training and Development
Manila, Philippines
2h ago

Job Description

The Help Center Knowledge Specialist is responsible for maintenance of the Help center along with creation and update of content.

Duties and Responsibilities :

  • Support / maintain Help Center
  • Support ongoing creation of new Help Center content, and helping to map old / new content
  • Assist in Help Center setup and localization in 47 locales; requires some HTML knowledge
  • Help with basic (low-complexity) HC content updates based on priority
  • Maintain / update Help Center tracker


  • Bachelor’s degree holder
  • Must have at least 3 years relevant work experience
  • Strong command of English language, grammar, editorial skills
  • Comfortable working with internal tools (can be trained to use internal tools
  • Stakeholders Management skillsMust have knowledge or experience in HTML
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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