Collection Specialist I
TSI
i-Square, Ortigas Center Pasig City, Philippines
12h ago

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.

Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Principal Responsibilities

Communicate with customers by telephone and approved written correspondence to attempt to bring resolution to difficult collection accounts.

Demonstrate above average verbal communication skills which are required by Clients and company. Demonstrate a high level of technical proficiency regarding Client and company collection systems and processes which measurably exceeds minimal requirements.

Meet or exceed all established goals and Client expectations with respect to debt collections, work quality and customer interaction.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received. Demonstrate effective skiptracing techniques by locating customer contact information.

Counsel delinquent account customers to assist in finding funds to meet debt obligations. Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations that regulate the collection industry.

Knowledge, understanding, and compliance with Client and the Company’s policies and procedures. Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes. Perform other duties as assigned by management.

Qualifications

High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred. 6 months of previous collections experience required.

Must have intermediate knowledge of collections industry laws, regulations, and processes. Must have strong negotiation skills.

Basic computer skills. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment. Ability to lift and / or move 20 pounds with or without accommodation. TSI is committed in providing equal opportunity in employment to all qualified persons without regard to race, color, religion, gender, national origin, age, disability, marital status, citizenship status or sexual orientation.

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