As a Non-Financial Risk Specialist within the Second Line Monitoring Team, you will be part of the ING Global ORM Center (IGOC), a group under the Second Line of Defense and which functionally reports to Corporate Operational Risk Management (CORM).
The main duties / responsibilities for this role include, but are not limited to, the following :
This role is within IBSS Manila and is part of a group of Operational Risk Officers dedicated to support the global Operational Risk Management functions on various risk management related activities to ensure that non-financial risk is adequately managed.
The risk management activities may include data deep-dives, policy writing and review, thematic reviews of control gaps, audit issues, incidents.
The role is also expected to contribute to a wide range of strategic priorities and projects within IBSS Manila, and these may include (but not limited to) operational excellence initiatives, agile improvements, and capacity maximization activities.
Job Level Description :
Employees in this level provide detailed and comprehensive support / expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.
Requires in-depth experience and an advanced proficiency knowledge level in several aspects of a process. Provides detailed and comprehensive support / expertise to 1 or more areas of business by taking on and being responsible for associated organizational / operational / process management tasks.
Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products / files.
Is considered a specialist in a number of processes / products (high risk related) and usually works on a day-to-day basis in an environment of a medium level of complexity with minimal supervision.
Has basic knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities.
Reports deviations to the appropriate person / body. Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects.
Acts in line with ING rules and policies.
Main Tasks / Important Responsibilities and Results
Ensure knowledge of banking products and operational processes is captured and documented in work instructions and procedures.
Ensure knowledge transfer to new staff and provide guidance and feedback. .
Solve problems and act as point of escalation for complex and high risk issues / exceptions and decide upon measures / solutions.
Monitor performance and identify cause / effect relationships.
Manage quality checks. Understand service level agreements and ensure service delivery is compliant with the agreed / developed SLA’s.
Identify improvement areas and develop practical improvement solutions for existing processes / procedures / work instructions, technology and organization.
Provide input to projects based on own expertise (content / process driven) and monitor the impact of the project on the operational execution.
Implement process / technology / organization improvements and ensure proper understanding by involved parties.
Work Experience :