Second Line Defense - Senior Analyst
Manila, Philippines
4d ago

As a Non-Financial Risk Specialist within the Second Line Monitoring Team, you will be part of the ING Global ORM Center (IGOC), a group under the Second Line of Defense and which functionally reports to Corporate Operational Risk Management (CORM).

The main duties / responsibilities for this role include, but are not limited to, the following :

  • Planning and coordinating second line monitoring activities for key control activities performed by ING entities worldwide;
  • Preparing the annual monitoring plan;
  • Challenging and monitoring the setup, execution, and quality of Controls and Key Control Testing (KCT) throughout the year (Generic, Product and SOX controls);
  • Examining the KCT document and independently testing the controls, if required;
  • Challenging and approving the First Line of Defense evaluation and sign-off;
  • Contributing or participating in the initiatives driven by IGOC;
  • Providing advice, guidance, and support regarding remediation actions for identified key control deficiencies
  • Assessing the completeness and monitoring the data quality in iRisk, as part of the approval of the local (ERM) Risk and Control Log
  • Registering the independent monitoring activities results in iRisk.
  • This role is within IBSS Manila and is part of a group of Operational Risk Officers dedicated to support the global Operational Risk Management functions on various risk management related activities to ensure that non-financial risk is adequately managed.

    The risk management activities may include data deep-dives, policy writing and review, thematic reviews of control gaps, audit issues, incidents.

    The role is also expected to contribute to a wide range of strategic priorities and projects within IBSS Manila, and these may include (but not limited to) operational excellence initiatives, agile improvements, and capacity maximization activities.

    Job Level Description :

    Employees in this level provide detailed and comprehensive support / expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.

    Requires in-depth experience and an advanced proficiency knowledge level in several aspects of a process. Provides detailed and comprehensive support / expertise to 1 or more areas of business by taking on and being responsible for associated organizational / operational / process management tasks.

    Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products / files.

    Is considered a specialist in a number of processes / products (high risk related) and usually works on a day-to-day basis in an environment of a medium level of complexity with minimal supervision.

    Has basic knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities.

    Reports deviations to the appropriate person / body. Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects.

    Acts in line with ING rules and policies.

    Main Tasks / Important Responsibilities and Results

  • Ensure knowledge of banking products and operational processes.
  • Ensure knowledge of banking products and operational processes is captured and documented in work instructions and procedures.

    Ensure knowledge transfer to new staff and provide guidance and feedback. .

    Solve problems and act as point of escalation for complex and high risk issues / exceptions and decide upon measures / solutions.

    Monitor performance and identify cause / effect relationships.

    Manage quality checks. Understand service level agreements and ensure service delivery is compliant with the agreed / developed SLA’s.

    Identify improvement areas and develop practical improvement solutions for existing processes / procedures / work instructions, technology and organization.

    Provide input to projects based on own expertise (content / process driven) and monitor the impact of the project on the operational execution.

    Implement process / technology / organization improvements and ensure proper understanding by involved parties.

    Work Experience :

  • 3-5 years prior expertise in the financial services industry;
  • University degree (accounting qualification is an advantage, but applicants with degrees in other disciplines are welcome to apply).
  • Solid experience in key control monitoring or audit as well as international exposure is an advantage;
  • Proven knowledge and expertise in business fields such as operational risk; audit and compliance will be a plus;
  • Experienced in conceptualizing and / or implementing process improvements and managing small to medium scale projects
  • Independent and self-organizing, but also a team player with strong interpersonal skills who is able to operate in a diversified and multicultural work environment
  • Able to adapt to a matrix organization (functional and local reporting lines)
  • Flexible in taking on various responsibilities (not limited to risk management) and in adjusting to strategic business changes and / or operational practices
  • Strong and effective communication skills fluent in written and spoken English;
  • Excellent analytical skills as well as a keen eye for detail;
  • Willing to travel internationally, if needed.
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