Technical Support Representative
Hunter's Hub Inc.
Makati, PH
3d ago
source : Bossjob

Job Description

  • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Concession of the customers' troubles by recommendation of products, services or procedures
  • Evaluation of the systems' problems to recommend enhancements.

  • Degree in IT or other related technical field
  • At best, practical help desk or customer support experience
  • High customer and service orientation
  • Well-developed communication and analytical skills
  • Good knowledge of the operating systems and relevant hard- or software
  • Good problem-solving skills and focus on quality
  • Serenity in challenging situations
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