SR WEBCASTING ANALYST
Intrado
Makati City, Philippines, Philippines
5d ago

Description

SR WEBCASTING ANALYST

The Sr Webcasting Analyst will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web.

He / she will establish best practice with clients for the optimal customer experience, and will have client retention as a key measure of success.

Moreover, the Webcasting Analyst will work closely with internal teams, e.g. Account Management, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities.

Liaises directly via phone and e-mail with corporate clients in account portfolio

Gathers event information from clients and schedule webcasts in the system following best practice

Conducts product / service demonstrations to new / existing clients, as needed

Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly

Manages clients effectively by addressing concerns accurately, completely, and in a timely manner

Escalates client issues to management for appropriate resolution

Gathers and summarize event data for reports

Education, Professional accomplishments, and Certifications :

Bachelor’s Degree / Certificate in Information Technology, Multimedia / Communication Arts, or a similar discipline

At least one (1) full year of experience in a similar role, or any client relationship management role

Strong English language verbal and written communication skills.

Highly detail-oriented, well-organized, and able to effectively manage workload under pressure

Able to solve problems and command decisions.

Able to work independently and collaborate with colleagues

Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)

Self-driven, has a positive attitude and strong work ethic

Willing to work within any US time zone

Skills, Requirements and Competencies :

No supervisory responsibilities; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor.

Assists with drafting initial project plans according to specified timeframes and within established parameters.

Communicates regularly with immediate team and supervisor to become familiar with business issues and goals and to build relationships.

Understands the importance of building and maintaining West Corp's ongoing relationships.

Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products.

Learns different market and technology trends.

Qualifications

SR WEBCASTING ANALYST

The Sr Webcasting Analyst will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web.

He / she will establish best practice with clients for the optimal customer experience, and will have client retention as a key measure of success.

Moreover, the Webcasting Analyst will work closely with internal teams, e.g. Account Management, Sales teams, as well as telco vendors, in the fulfillment of these responsibilities.

Liaises directly via phone and e-mail with corporate clients in account portfolio

Gathers event information from clients and schedule webcasts in the system following best practice

Conducts product / service demonstrations to new / existing clients, as needed

Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly

Manages clients effectively by addressing concerns accurately, completely, and in a timely manner

Escalates client issues to management for appropriate resolution

Gathers and summarize event data for reports

Education, Professional accomplishments, and Certifications :

Bachelor’s Degree / Certificate in Information Technology, Multimedia / Communication Arts, or a similar discipline

At least one (1) full year of experience in a similar role, or any client relationship management role

Strong English language verbal and written communication skills.

Highly detail-oriented, well-organized, and able to effectively manage workload under pressure

Able to solve problems and command decisions.

Able to work independently and collaborate with colleagues

Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)

Self-driven, has a positive attitude and strong work ethic

Willing to work within any US time zone

Skills, Requirements and Competencies :

No supervisory responsibilities; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor.

Assists with drafting initial project plans according to specified timeframes and within established parameters.

Communicates regularly with immediate team and supervisor to become familiar with business issues and goals and to build relationships.

Understands the importance of building and maintaining West Corp's ongoing relationships.

Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products.

Learns different market and technology trends.

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