Accounts Transaction Processing Level 2
Cebu, Philippines
10h ago

Job Description

  • Execute repeatable core business processes and / or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
  • Perform customer request / problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
  • Apply understanding of assigned business process to identify gaps and propose continuous improvement measures.
  • Execute core business processes and transactions
  • Increase client / customer or user satisfaction
  • Propose improvements to work products, services or processes and reduce and / or minimize costs READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any bachelor’s degree *At least 4 years’ managerial experience in the BPO industry *Experience working in a voice accountStrong analytical, organizational and leadership skills *Good English communication skills *Willing to work on a shifting schedule and on holidays as needed
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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