SBS Teledata Representative 1
ADP
Makati, Manila, PHL
4d ago

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US.

Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else?

How would that kind of success impact your career?

Payroll at ADP. It's where it all started for us 60+ years ago and we continue to break new ground as the global industry leader.

As a Payroll Specialist at ADP, you can make it happen for clients large and small by ensuring their payroll gets done right - on time, the first time.

You get to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Working with small business owners the Teledata Analyst receives USA payroll data, including hours and earnings and basic employee data, via phone or fax and processes it with ADP's processing system.

Through the use of world-class service and first-call resolution, the associate audits payrolls for accuracy and answers basic client questions regarding USA payroll including processing procedures and taxes.

  • Answers incoming client (business-to-business) calls and / or makes outbound telephone calls to clients with high focus on world-class service and first-call resolution.
  • Enters payroll data received via telephone and fax into the payroll processing system.
  • Completes all required information accurately and timely to ensure an accurate payroll for the client.
  • Updates client information as necessary.
  • Places high emphasis on quality service with targeted service levels scores at 80% or above and a quality improvement score of 84.7% or greater.
  • Answers basic client questions regarding payroll including processing procedures, deduction / earnings setups, and taxes.
  • Identifies clients that have not called-in payroll as scheduled.
  • Refers complex questions / issues to Client Services for follow-up and resolution.
  • Also reviews payrolls and verifies that information is correct prior to processing. Corrects any terminal errors and determines cause of error(s).
  • Target of 0.7% payroll reruns as a percentage of payrolls taken.
  • Held accountable for a client retention target of 80.8%.
  • Other related duties as assigned.
  • REQUIREMENTS

  • Graduate of business discipline preferred or equivalent in work experience.
  • 1-3 years of general office, customer service and / or data entry experience.
  • Proven experience using the telephone in a high volume environment.
  • Basic knowledge of math, ability to work with numbers.
  • COMPETENCIES

  • Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.
  • Solving day-to-day problems that are in line with ADP's mission, vision, and values.
  • Shares ideas and information across multiple audiences to drive the business need.
  • Acting in ways that help delivers results in a fast-pace and diverse environment.
  • Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
  • Holding self and other to the highest personal and professional standards.
  • About ADP

    We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE ® Magazine, and recognized by Forbes ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

    ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

    Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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