Job Description :
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.
With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate , you will deliver customer service to the clients of a U.S. based bank specializing in credit cards. You are also expected to :
KEY RESPONSIBILITIES :
Abide by all regulatory compliance requirements as required by federal law in the US; and
Accurately document all actions taken during each transaction with the customer.
MINIMUM QUALIFICATIONS :
Finished at least 2 years in college (or High School Graduate + relevant work experience)
At least 2 years of work experience in Customer Service, Collections or Financial services
Excellent English written and verbal communication skills
Working knowledge on computers
Good customer service and problem solving skills