PHP - Canada - Upgrade Business Solutions Consultant
ADP
Makati, Manila
4d ago

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results.

The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

The Canada Upgrade Business Solutions Consultant supports clients from a practical, administrative and product perspective.

Provides guidance and research in response to a wide variety of questions, requests, projects and issues presented by client HR / Benefits Administrators.

Primary focus will be on working with carriers to perform manual updates for clients that no connection has been set up.

RESPONSIBILITIES

  • Overall responsibility to produce, analyze and provide summary reporting to the business to identify trends, successes, and areas of improvement for the Strategic Platform Upgrades teams
  • Report directly to local Director with dotted line to Manager Offshore Operations
  • Responsible for reporting and analysis of new Sales Order submitted by Sales and the Client Engagement team
  • Responsible for reporting and analysis of Upgrades backlog
  • Oversight of Upgrades backlog clean up to ensure that all SCN lines are linked, dates are accurate and status updates are submitted from in process through to completed
  • Ensure that Tableau forecasting data is accurate and oversight of India, Manila, and Onshore inputs to achieve 80%+ forecast accuracy
  • Complete transition to service reporting to ensure timely and accurate submission of requests
  • Provide adhoc reporting as requested for presentations
  • Complete data analytics for projects and new initiatives to determine viability and success factors
  • Act as the subject matter expert in Tableau, eStart, LaunchPad, CEH and support questions from Strategic Platform Upgrades leadership
  • Act as backup to update and maintain the MasterList daily to include new sales orders and addition details required for reporting purposes and to support the Onboarding process
  • Prepare and circulate a Weekly Sales Order report to senior leadership to provide visibly of new sales order details
  • Ability to escalate technical issues that impact eOrder and LaunchPad and follow up to resolve any outstanding issues
  • Communicate effectively with ADP internal partners to effectively complete tasks
  • Participate in projects and support initiative that impact the existing Sales order process or reporting process
  • Focus on continuous improvement and identify and solve process gaps that impact the upgrade client experience
  • Other duties and projects as assigned by management
  • REQUIREMENTS

  • Expert knowledge of eStart, LaunchPad, Tableau
  • Expert knowledge of ADP’s infrastructure and ADP’s traditional and new products / services in business processing and outsourcing required.
  • Software knowledge : Word, Excel, Outlook, PowerPoint, Project Management software, WebEx & Live Meeting software
  • Interpersonal and relationship skills sufficient to adapt style and approach based on audience and situation, e.g., can act as teacher or influencer, broker agreements on resolution
  • Well-developed communication skills, with experience in providing presentations during conference calls
  • Proven ability to work in an environment committed to team work
  • About ADP : We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World’s Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

    ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.

    Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.

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