Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description :
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Proficient in a range of operational processes through prior experience and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.
Has developed skills in a range of processes, procedures and systems.
Acts as a technical expert in an area.
Understanding of how best teams integrate and work together to achieve company goals..
Impacts own team and other teams when work activities are closely aligned.
Suggests improvements to existing processes and solutions to improve efficiencies.
Serves as a team leader and may allocate work.
Provides subject matter guidance to junior team members.
Ability to problem solve and provide the best outcome for clients and end users.
Exchanges ideas and information effectively.
Uses tact and diplomacy when communicating.
Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
Responsible for design and update of basic level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials to deliver classes.
Collects training feedback from participants.
Conducts train the trainers sessions, as necessary.
Analyzes, produces, and distributes training reports.
Guides other trainers and assigns tasks.
Performs other duties as assigned
Complies with all policies and standards