Consultant - AMS - Oracle HCM - PH
Deloitte AU
Manila, PH
4d ago
  • Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
  • Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders.
  • To be responsible to assist in reducing re-occurring issues / incidents.

  • Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
  • Able to take on a Team Lead role when required and guide the team on a day-to-day basis
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Take on role as Process Expert in the team and coaching / guiding other team members (within team and across other AMS teams).
  • Where necessary, to conduct training to assist in speeding up knowledge transition for team members.

  • Able to lead and prepare all necessary reporting for SLA Governance and Statuses
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA.
  • This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.

  • Partake in the deliverable development of the AMS setup in Deloitte SEA.
  • Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
  • Fully comply with and adhere to all the standard AMS process & procedures that are developed.
  • Enough about us, let's talk about you

    We are looking for someone with :

  • A good honours Degree
  • Good spoken English. Added advantage if other languages are known.
  • SAP certified will be an added advantage
  • Have at least 3-5 years’ experience working with Oracle in the end user environment or consulting with good support & configuration experience (level 2 & 3).
  • Knowledgeable in Orace HCM module.
  • Some integration knowledge to other functional areas would be an added advantage.
  • Good analytical thinking.
  • Ability to engage stakeholders
  • Takes ownership of problems and respond in a proactive manner where appropriate.
  • Willing to take on new solutions / applications where applicable and ensure successful integration and support for the business
  • Willing to work based on clients’ business work days and office hours
  • Willing to work on rota basis to support any critical or high request after client’s business office hours
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form