Senior Lead Specialist II Process and System Integration
Quezon City, National Capital Region, Philippines
4d ago

Job Description

Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today.

By joining us as a Senior Lead Specialist II, Process and System Integration , you will be managing the daily operations of the assigned team, assisting the Operations Manager in meetings, improving team service levels, productivity, and efficiency, and supporting business units in identifying areas for improvement and driving key business metrics.

In this capacity, you will have the opportunity to demonstrate your skills in providing excellent customer service to Emerson as a member of the Manila Australia New Zealand Alliance Team (MANZAT) organization.

You will establish and support new processes and process modifications within Automation Solutions Australia and New Zealand for functions covering all functional groups in the business with the goal of integrating, automating, and harmonizing business processes, delivering process excellence to the business and its stakeholders.

This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day.

Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In this role, you will be :

  • Manage Process Excellence Team operations.
  • Work on performance and employee development.
  • Lead process execution and issue resolution.
  • Implement new processes and change management.
  • Lead innovation and process creation initiatives.
  • Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.
  • Lead the development, execution, and implementation of business strategies.
  • For this role, you will need :

  • Bachelor’s degree in any four-year course.
  • 6.5 years of experience in process improvement and people management.
  • Applied knowledge of leadership roles and responsibilities, including operations management, employee performance management and development, and customer management.
  • Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
  • Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
  • Advanced knowledge of Oracle, CRM, and other business tools; in-depth knowledge of Customer Care business processes.
  • Who you are :

    You have a strong drive for results and exhibit passion and enthusiasm to get things done. With excellent analytical and quantitative skills, you can efficiently carry out tasks independently and generate accurate, high-quality reports.

    You are a proactive self-starter with a strong sense of urgency when meeting tasks and deadlines. With good communication skills, you can proficiently communicate ideas and influence both internal and external customers.

    You're interpersonally savvy and able to collaborate and efficiently work with people at any level.


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