Company Profile : A multinational company and one of the biggest online retail and marketplace for sellers and consumers.
It is an online platform for independent authors and later expanded to sell different retail products such as electronic devices, software, and many more.
Position : Mandarin Fraud Investigator
Type of job : Back Office Job
Location : Taguig City
Schedule : Shifting (2 days off)
Industry : Shared Services
Salary : P90,000- P95,000 Gross Monthly
Work set-up : Temporary work from home
Bachelor's / College Degree graduates in any course are open to apply
Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise, and accurate written responses
Ability to solve complex investigations or escalations (2 Qtrs)
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Excellent problem-solving skills.
With working experience in the related field is an advantage
Open for Fresh Graduates
Investigate suspicious activity and behavior that could pose a risk to customers, or merchants.
Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
Maintain site quality by enforcing policy and guidelines
Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
Participate in other special projects / assignments and Partner with appropriate business teams as necessary.
Achieve weekly productivity and quality standards for investigations
Communicate effectively via email and / or telephone with our customer base - buyers, merchants and internal customers.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
RECRUITMENT PROCESS :
CONTACT US :
Please send your resume to : mandarin.backofficejobs gmail.com
Mobile : 09176381943 (02) 245-2829
Skype : live : .cid.d435e9b37f8e58f9
FB Account : Thea Maog
Look for : Ms. Chai
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We give referral bonus for every successful hire.
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