Multinational medical devices company and leader in precision radiation medicine. With over 4,000 employees globally, the company offers solutions for cancer tailored to target the tumor and protect the patient.
KEY RESPONSIBILITIES :
Conduct Servicing in area of responsibility
Liaison and customer support representative for the local region for Service support
Provide phone and email support, technical advice & ECSC support as appropriate to customers
Able to complete all Technical Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the company's Product Supply Centre for the installed systems
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required
Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Instruct customers in proper use of the equipment.
Assist Sales / Customer Service with technical advice.
Stay current on all new products.
Submit timely and accurately reports as assigned.
Perform other related duties as assigned or requested.
Ability to represent the organization in a professional and positive manner.
Uphold the company's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
The Successful Applicant
KEY QUALIFICATIONS :
Proficient and qualified to conduct Linac Installations
Ability to troubleshoot / diagnose issues with software and hardware interfaces.
Excellent written and Verbal communication skills
Ability to effectively interact with customers (via phone and face-to-face)
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
Must have excellent skills in verbal and written communication skills.
Be a self-motivated worker, able to interact and communicate well with all levels of the business
Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
1-2 years of Linac field service experience or equivalent systems and strong capability on practice.
Possess a good electro-mechanical aptitude