IT Client Onboarding Manager
Alorica
National Capital Region, Bicol Region, National Capital Region, Bicol Region, PH
6d ago
source : WHATJOBS

Summary

Develop and implement initiatives and manage all aspects of project deployment through creating detailed project plans and facilitating communication with internal and external project team members.

Essential Duties & Responsibilities

Provide project management skills to develop and implement strategic initiatives through participating in all aspects of project deployment including product research, vendor interviewing and contracting and testing utilizing broad knowledge obtained through experience.

Assemble project teams and create project plans to detail the steps to implement initiatives including developing a project schedule to ensure a timely delivery and determining appropriate resources.

Perform periodic cost and productivity analysis of project plans to ensure adherence to established budgets and timelines.

Act as a liaison between team members and functional area management requesting the project.

Participate in establishing, organizing, and implementing short and long range goals, objectives, and policies and procedures.

Provide direction and support to project management staff.

Communicate with cross functional project team members and internal and external management regarding the current project initiatives and to gather feedback on new initiatives and interests.

Obtain guidance and approval as required to advance initiatives.

Participate in corporate driven projects, communicate issues, concerns and questions, and understand changing project requirements and best practices.

Provide project management skills for the development and implementation of reengineering and process improvement initiatives.

Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Perform other duties as assigned by management.

Qualifications & Requirements

Education :

Bachelor's Degree or equivalent in relevant work experience.

Project Management Professional (PMP) certification / or meets pre-certification requirements preferred

ITIL foundation certification preferred.

Experience :

Three years of project management experience required.

Knowledge, Skills, Abilities & Other Characteristics :

Proficient personal computer skills including Microsoft Office.

Excellent interpersonal, written, and oral communication skills.

Ability to establish and maintain cooperative working relationships with Clients, Consumers, Co-workers, and / or Key Contacts.

Ability to be a strategic thinker and a good facilitator.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to prioritize and organize work in a multitasked environment.

Ability to adapt to a flexible schedule.

Ability to maintain the highest level of confidentiality.

ABOUT ALORICA PHILIPPINES

Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle. Here’s the deal we think serving clients is awesome.

And that’s why, when it comes down to it, we really only do one thing we make lives better one interaction at a time. THE PHILIPPINES OUTSTANDING OUTSOURCING The Philippines has consistently proven to be an exceptional location for the outsourcing industry.

High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.

THE ALORICA PHILIPPINES FOOTPRINT

30,500 employees. 17 sites. 12 cities. Three regions. INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.

Automotive Technology Healthcare & Insurance Retail & E-Commerce Financial Services Media & Entertainment Travel & Transportation

Additional Company Information

Company Size

More than 5000 Employees

Average Processing Time

12 days

Call Center / IT-Enabled Services / BPO

Benefits & Others

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