Analyst Programmer (6) - MPMA L2 Support
AIG Shared Services
Navotas City, Philippines
2h ago
source :

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise.

As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done.

Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

  • Support and Analysis of incidents reported by HelpDesk (L1 Team).
  • Investigate and Troubleshoot and check for workarounds without change in code (Checking Logs and activities, Recreating issues encountered, Informing L1 on Solutions)
  • Coordinate with L3 (Project Team) for Issues not resolved (Create Ticket for L3, Help provide logs and POT)
  • Major and Minor MPMA Releases and components
  • Perform Technical Aspects of MPMA Releases (Perform Application Verification Procedures, Analysis of Performance and ensure Application is in best working condition)
  • Provide Logs and Analysis to Project Team to help in investigation of the issues and analysis and reporting.
  • Send Usage Report to Business Team (Weekly User Login report, Bi Weekly and Monthly Usage Reports)
  • Involved in SIT and UAT Testing (Perform Tests using Several Devices and provide Proof of tests) Provide better efficiency of providing results and reports.
  • What we are looking for

  • Knowledge in Linux, Unix Commands and using Putty and WinSCP for Logs handling and analysis.
  • Knowledge in Apache Tomcat, Web Services, IBM Worklight
  • Knowledge in SQL Queries and DB2 for data analysis and usage report.
  • Knowledge in Java for reading and maintaining code I used to create and run for Usage Report.
  • Knowledge in MS Office Excel for data and logs analysis.
  • Business Skills : Auto Insurance.
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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