Client Services Administrator (ICT_TECH CB11)
Willis Towers Watson
Taguig, Manila
3d ago

Summary of Role

The Client Services Coordinator is a key support function within Insurance Consulting and Technology with substantial client interaction.

The role is essential by providing exceptional client service, taking responsibility for end to end processes including licensing and invoicing for evaluations, sales and renewals, providing quotations and dealing with internal and external clients at every stage of the Software Sales Process.

As a key part of our Client Services Team, the role will suit a candidate with a background in administration and customer service.

The Role

  • Responsible for providing excellent service levels across the support function within the assigned regional group;
  • Process client software licenses and invoices in a timely and accurate manner, ensuring compliance with software license agreement, quality procedures and agreed timelines;
  • Taking responsibility for your own time management, stakeholder management and task prioritization within the team and group guidelines.
  • Handling of assigned tickets including but not limited to : providing quotations, processing renewals, processing new and additional sales in accordance with legal contracts, processing licence, billing or information changes, dealing with ad-hoc support requests.
  • Working across multiple internal and third-party systems to keep records up to date
  • Keep up to date on all quality policies, procedures, work instructions and documentation issued by the business;
  • Contribute to the improvement of team practices and processes
  • The Requirements

  • Experience of administration and customer service in a professional services environment;
  • Proven track record of working in a fast-paced business;
  • Ability to escalate issues in accordance with escalation policy;
  • Customer focused with exceptional attention to detail and strong customer service skills;
  • Enthusiastic with a can do attitude;
  • Good interpersonal skills, ability to communicate effectively with people at all levels and also be a team player.
  • Equal Opportunity Employer.

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