ABOUT THIS JOB
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
RESPONSIBILITIES
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
Communicate client needs to appropriate team members
Provide "in office" research, administrative and operational support to senior staff
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
Ensure client service deliverables are aligned with the regional client service standards
Maintain an accurate and up-to-date knowledge on research techniques and applications
Integrate multiple data sources to answer business issues
Perform quality checks on all reports for alignment to request, accuracy and correctness
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
A LITTLE BIT ABOUT YOU
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you.
You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle.
You can identify the narratives behind numbers, and you’re always looking for what’s next.