DBMN – Client Service Analyst – Senior Analyst
Deutsche Bank AG
Manila, Philippines
13d ago

Operations

Operations provides support for all of Deutsche Bank’s businesses to enable them to deliver transactions and processes to clients.

Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary.

We process payments in excess of a trillion euros across the bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive.

We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Position Overview

DBMN Client Service Analyst (Fixed Term) Senior Analyst

As a Client Service Analyst, you will be responsible for proactively and efficiently assisting client issues within the assigned portfolios.

You will be working under the guidance of the Client Services Manager and / or Client Service Specialist. You will provide administrative and analytical support in the daily administration and coordination of assigned clients or accounts, servicing of client enquiries, and escalation of client issues.

You will also responsible in the administration of client service issues including Service Level Agreements (SLA), preparation of client reports and in some cases, assisting with onboarding activities for new and existing clients and working with Operations to ensure that products and services are set up for their client base.

In this capacity you will provide the client with support and information regarding interest claims and billing enquiries.

As a Client Service Analyst, you will act as the point of escalation for high value movements and escalated transactional inquiries.

You will liaise with Relationship, Product and Operations Managers, regarding service issues and understand the clients’ business to help identify solutions, client efficiencies and cross sell opportunities.

You are expected to identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes.

Part of your work is to run service review reports and use the data to understand and analyze client’s payment activities, patterns of client enquiries, opportunities for increasing client’s and the Bank’s straight-

through rates. You will also advise clients on and assist with incremental account set up and operational procedures and liaise with the Implementation group to ensure that accounts set up are correct.

You are to manage risk through close attention to client overdrafts, insufficient funds, and escalate risk related issues to appropriate parties as required.

Lastly, you are to record client interaction, calls, queries, issues, complaints in the service portal, and participate in and support Global Transaction Banking (GTB) initiatives as needed.

For this requirement, you need to be a graduate of a Bachelor’s degree, and possess banking experience with proven client service skills.

You are expected to have a strong attention to details and accuracy with a demonstrated ability to manage multiple tasks and can prioritize effectively in order to meet deadlines.

A proactive and keen work attitude with good MS Office skills is needed to be successful for the role. You are also expected to have an excellent verbal and written communication skill and can work extra hours if needed.

In return, Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.

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