Service Transition Manager
Manila, Philippines
4d ago

Job Description

Responsibility for the publication and communication of the programmed Service Transition process and supporting templates

Work with program stakeholders across IT to ensure delivery change documentation is published to expected quality standards in line with release timescales

Ensure technical resources are available and have been correctly provisioned in line with release timescales

Business change managers to ensure key stakeholders and user communities are engaged and are correctly informed prior to change deployments

Work with program release leads, developers and technical teams to create, test and stage production deployment data transports for all approved changes

Chair failed change reviews and ensure Group IT Delivery lessons and actions are captured, understood and managed with the appropriate process owner

Apply Service Transition principles and mentor staff across the program to continually improve the Service Transition capability

Identify, influence and lead the implementation of best practice initiatives that improve on the efficiency and effectiveness of the Service Transition function



Bachelors Degree in Computer Science, Information Technology or other relevant fields

3 years experience in implementing and shaping change, release or service management strategies and processes

Experience of working for a consultancy or other professional services organization

Significant project life cycle experience in multiple disciplines such as QA, business analysis, change management, release management, project management and systems training

Strong stakeholder management skills

Proven experience of leading, coaching and mentoring people in change, release or service transition principles

Strong interpersonal and team building skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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