Job Description Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
With or without work experience.
Good English communications skills are required.
Applicants must be willing to work in Quezon City, Marikina City, Pasig City, Makati City, Mandaluyong City, Pasay City, Muntinlupa City or Paranaque City.
ENJOY THESE WORLD-CLASS BENEFITS :
Packaged pay range is from PHP14,000 to PHP26,000 / month
Monthly incentive bonuses on top of basic pay
Additional allowances (Rice, Meal, Transpo)
Paid certification training
Healthcare Benefits (Medical and Life Insurance)
Plus 20% Night Differential