TECHNICIAN III - Desktop Support
Microchip Technology
Laguna, PH
4d ago

Company Description

Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM).

We also license Flash-IP solutions that are incorporated in a broad range of products.

Job Description

The successful applicant will work with a team of Systems Administrators and Desktop Support Specialists to facilitate the team’s delivery of technical, operational, and onsite and remote internal-client support relating to desktop hardware and software incident resolution and entry-level network / systems administration.

He / she must also have skills and experience in support of, including but not limited to : desktop computers, laptop computers,peripheral devices, local and network printers and telecommunications equipment.

On top of his essential customer-service qualities, the IT Technician will also be expected to possess strong customer-facing skills as the role would put them in regular remote contact with all Microchip users.

Responsibilities

Work within a team to provide technology support to business users.

Answer the IT helpdesk hotline and provide end-user assistance

Logging and monitoring of customer questions, issues and problems through resolution / completion.

Provision of customer updates and status reports with regards to open customer issues as appropriate

Ensure problem resolution via the maintenance of appropriate action plan

Ensure effective communication with the business and within team.

Mandatory Skills

Ability to communicate effectively to both technical and non-technical staff

Excellent working knowledge of operating systems, particularly Windows 7

Understanding and troubleshooting of popular networking technologies (TCP / IP, LANs, WANs)

Experience with Active Directory administration

Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)

Very good customer services skills

Very good English conversation (verbal and written)

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