Mandarin Customer Experience Executive ( Open to Undergraduates)
J-K Network Services
Taguig, PH
6d ago
source : Bossjob

BENEFITS :

  • Government-Mandated Benefits
  • 13-month pay
  • Sick leave
  • Vacation leave
  • JOB DETAILS :

    Company Profile : One of the BPO companies that provides service through customer consultation and smart automation.

    Position : Mandarin Customer Experience Executive

    Location : BGC, Taguig City

    Schedule : Dayshift Weekends Off / AU time

    Work Set Up : Onsite

    Industry : BPO Company

    Salary : Php 86,000 (18K Basic, 3K allowance, 65K language)

    Duties :

  • Provide world-class service to our customers in an accurate,
  • efficient and respectful manner on every call as measured by different performance metrics.
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.

    Requirements :

  • At least Sr / High School Graduate or equivalent to Senior HS
  • Mandarin speaking and writing (both English and Mandarin) agent who will handle voice and email touchpoints
  • Must have a customer service background
  • Travel account experience preferred
  • Proficient communications skills in both Mandarin and English
  • Familiar with Gmail
  • Has experience in navigating multiple computer applications simultaneously
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