Company Profile : A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.
Position : ??Mandarin Service Desk
Location : ?Taguig City
Schedule : ?Dayshift Should be open for Shifting Schedule as well if needed
Industry : ?Global Contact Center BPO Company
Salary : ??P 70,000 - P 100,000 (Negotiable)
Benefits : ??Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.
Bilingual resource that can provide support and can perform tasks either in other languages and English language.
Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include : software issues, hardware or server issues, network connectivity, password management and request for service.
Recruitment Process :
Initial Interview (Phone Interview)
Hiring Manager Interview
Preferably Bachelor’s degree graduate
Excellent English communication skills both in written and oral
Proficient in Mandarin Language
Technical Support background is a plus but not required