At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Pampanga, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Pampanga office at Bldg.
4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.What You’ll be DoingDo you have a passion for helping others and giving them peace of mind?
In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional oneDuring a Typical Day, You’llAnswer incoming communications from customers Conduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleOpen to newbies or with customer service experience plus some post-secondary education Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer savvyWhat You Can ExpectKnowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities And yes.
And we trust you already have the necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.
You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.