Learning Consultant 2
Global Payments
Quezon City, Metro Manila, Philippines
3d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Facilitates New-Hire and Pre-New Hire, cross-skill, and upskill classes

Provides coaching and feedback to trainers / trainees on performance-related opportunities

Designs training programs and develops or oversee the production of training handouts, instructional materials, assessments and manuals

Interact with other Learning Consultants and Subject Matter Experts to collaborate on design initiatives, when appropriate

Assesses training effectiveness and efficiency to ensure incorporation of taught skills and techniques into employees work behavior

Administers Training Needs Analysis (TNA) to identify performance gaps and formulate training solutions to address the needs of the account / LOB

Works with the stakeholders and conduct the necessary research to draft instructor and participant training material

Manages the facilitation team and assigns training load to SMEs and Team Leaders if necessary

Manages the entire training team, if necessary

Prepares and submits training reports in a timely manner

Issues appropriate disciplinary actions to trainers / trainees in accordance to the company guidelines

Accomplishes other tasks and projects assigned by the Worldwide Training Management Team

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19.

Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities.

Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.

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